The Contractor shall also provide and maintain a Freephone Hotline to deal with any complaints, comments or queries received in connection with the Edinburgh Tram Works. The Hotline will be answered by the Liaison Officer, a deputy or by another designated competent operator between the hours of 0700 and one hour after work terminates for the day, on every day when construction work is being undertaken. Outwith these hours an automated call recording service will be provided. The telephone number, fax number and website address of the hotline shall be publicised through the press and the Weekly newsletter and clearly displayed on hoardings around every worksite and at other suitable locations within and in the vicinity of every worksite.

 

 

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Traders' Association Comments:

The freephone number is:

0800 328 3934

however this is not manned as outlined above.